Return

Ruby Hoshangi - Refund & Exchange

We kindly hope that you like the products you receive. But if not, it is also understandable that you want a refund. You can return the item within 15 days after the package is delivered.

Return Fee

The return is free of charge for you.

Conditions

A.Please make sure that all the item(s) are unworn, unwashed, and in the original packaging with all tags attached. Any items that appear to have been worn, washed, or altered in any way will not qualify for a refund. B.The original shipping cost (if any) is non-refundable. C.Please make sure the order is still within the return window. D.It is not an exchanged order.

Supplement

A.If your order has been shipped and is still in transit, we cannot request a refund for you, unless your package is deemed lost by us. B.Please note that “Ruby Hoshangi” is not responsible for delivery failures due to negligent actions of customers. Negligent actions include, but not limited to, refusal to ship confirmation and incorrect/incomplete consignee information (e.g. order address, contact number, consignee name). In this case, we cannot request a refund for you. C.If the order is an exchanged order, you will not be able to request a refund.

How to return?

1.send us an email to rubyhoshangidesign@gmail.com 2. Write the reason 3. Add add image of the item Or you can contact us via WhatsApp +972- 543004413

How to ship the item(s) back?

We do not provide you a shipping label: You can choose any carrier. Pack the return items and ship it to our IL warehouse. Binyamin Minz St 21 Petah Tikvaת 4935457 Israel Please do send us the tracking number after you ship the package, which is the key information for us to identify your order. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return.

Where is my refund?

We need 1-7 days to process your package after it is delivered to our warehouse. After we process the package, it may take 7-14 days for your refund to appear on your account, depending on the payment method you used. A.Paid by Credit or Debit Card: The refund will be credited on your account within 7-14 days. Please contact your card-issuing bank for details on when the refund will be credited on your account. B.Paid by Store credit payment：The refund will be credited to your account immediately.